Services List

As we always say there is no formula, no silver bullet. No single magical process that will guarantee success. Success is about experience, insights, focus…and, yes, solid processes to keep you on track and make sure you actually learn from all your wins and not-so-wins. So for those who like lists, here it is. Our full services list.

Closing Services

It is remarkable that in boom times closing received so little attention. Not any more. Of course, closing services still include the basics like homeowner communication programs, orientations and deficiencies management. However today perhaps the most important and most challenging aspect is d …more

Serviced Sales Office and Call Center

The economic reality is that many projects simply cannot afford the quality of sales presence required to convey the correct image for their project. The market reality is that they simply cannot afford not to.

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Sales Operations and Lead Management Processes

The best way to fail in a project is to have unreliable data in your sales funnel. This robs you of the ability to reorient your plans and budgets towards …more

Sales Office Set up (back of house)

Effective back of house need not be lavish or expensive. Does need to be effective. The environment needs to create every incentive for your sales team to stay on the phone, to use your CRM system, to collaborate and learn from one another. This is about simple things like effective office layout, the type of …more

Sales Centers

During the good old days, the creation of the optimum sales center environment became elevated almost to an art form. The budgets expanded accordingly. Too often, however, there was a disconnect between the vision and the reality of how sales staff actually use the sales center. Not to mention a disconnect with economic reality!

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Sales Team Direction, Management

Sales team sizes are typically shrinking, robbing the team of internal competition and team morale, and making seven days a week coverage a real strain. When the sales team is down to two or three, coaching, training and professional sales management can start to go out the window.

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Recruitment and Training

Real Estate Sales people are used to making a lot of money and not all are able to adjust to the new realities. Even those that can are project-hopping in search of the good old days. Just when you thought your team would be “glad to have a job”, you find yourself lacking key personnel, or lacking the right key …more

Sales & Marketing Audit / Diagnostic and Recalibration

So your project isn’t selling? Is it the marketing? Is it the project, the pricing? Maybe the sales team has just lost its edge? Maybe they don’t have the tools to do the job? Maybe that’s just an excuse?

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Performance Reporting, Review and Recalibration

We are planners. However a plan is a basis the change. One of the key lessons from our retailing experience is that it does not matter how much a plan or a strategy deserves to succeed. It still may fail to capture buyers imaginations or fail to translate into action. The key to success, therefore, is to have lots of …more

Lead Generation

Obviously, there is no one-size-fits-all solution for every client. Clients have always been unique, but now, fickle markets change virtually day by day. Tactics …more